Service
Pledge
In order to create well-known brands, enhance corporate reputation and establish corporate image, we are committed to the principle of “pursuing high quality and customer satisfaction” and we promise you with the principle of “preferential price, considerate service and reliable product quality”.
First, product quality commitment:
1. The quality record and test data are available for the manufacture and testing of the products.
2, the detection of product performance, we sincerely invite users to personally carry out the whole process, full performance inspection, after the product inspection passed and shipped.
Second, product price commitment:
1. In order to ensure the reliability and advancement of the products, the materials selected for the system are all selected from excellent materials.
2. Under the same competitive conditions, our company will provide you with preferential prices at a cost not to reduce product quality.
Third, the delivery commitment:
1. Product delivery time: As far as possible according to user requirements, if there are special requirements and need to be completed in advance, our company can specially organize production and strive to meet user needs.
Fourth, after-sales service commitment:
1. Service tenet: fast, decisive, accurate and thoughtful.
2, service objectives: service quality wins customer satisfaction
Service philosophy
Respect customers, understand customers, continue to provide products and services that exceed customer expectations, and be partners of customers. This is the service concept that we have always insisted on and advocated.
First, every step, the first thing that comes to mind is that after the customer changes from the seller's market to the buyer's market, the consumer's consumption concept has changed. In the face of numerous goods (or services), consumers are more willing to accept good quality goods (or services). The quality here refers not only to the inherent quality of the product, but also to a series of factors such as the packaging quality and service quality of the product. Therefore, we must try our best to meet the needs of consumers. You should stand in the position of the customer (or consumer) rather than stand on the company's side to research, design and improve the service.
1. Improve the service system, strengthen pre-sale, sale, and after-sales service, and promptly help solve various problems that arise in the use of goods by customers, so that customers feel convenient.
2. Attach great importance to customer opinions, let customers participate in decision-making, and treat customer opinions as an important part of customer satisfaction. Do everything possible to retain existing customers.
3. Establish a customer-centric mechanism. Among them, the establishment of various institutions, the transformation of service processes, etc., must focus on customer needs and establish a rapid response mechanism for customer opinions.
Second, the customer is right
1. The customer is the purchaser of the goods, not the troublemaker;
2. Customers understand their needs and hobbies, which is precisely the information that companies need to collect;
3. Because customers have "natural consistency," the same customer quarrel is quarreling with all customers.
Three elements of customer satisfaction
1. Product satisfaction: Refers to the customer's satisfaction with the quality of the product.
2. Service satisfaction: refers to a positive attitude of customers towards the pre-sales, in sales, and after-sales service of the purchased goods. No matter how perfect the product is or how reasonable the price is, when it appears in the market, it must rely on service. After sales service creates long-term customers. Corporate image satisfaction: refers to the positive evaluation of the comprehensive strength and overall impression of a company by the public.
5S concept "5S" refers to the abbreviation of the English initials of the five words "SMILE", "SPEED", "SINCERITY", "SMART", and "STUDY". The "5S" concept is a representative innovation in service culture, which not only has the characteristics of a humanized era, but also has considerable operability.
1. Smile: Refers to a moderate smile. A salesperson must have a considerate heart towards customers in order to be able to emit a genuine smile. A smile can reflect a grateful heart and tolerance in the soul, and it can show openness, health, and thoughtfulness.
2. Swiftness: Refers to "swift action", which has two meanings: one is physical speed, that is, try to work as quickly as possible and avoid keeping customers waiting for too long; The second aspect is the speed of the demonstration. The sincere actions and considerate heart of the salesperson will create a sense of satisfaction for customers, making them not feel that the waiting time is too long. Using quick actions to show vitality and not letting customers wait is an important measure of service quality.
3. Sincerity: If a salesperson has the sincerity to serve customers wholeheartedly, customers will definitely appreciate it. Working with a sincere and not hypocritical attitude is an important basic mentality and fundamental principle for salespersons in dealing with people.
4. Dexterity: Refers to "shrewdness, neatness, and neatness". Receive customers in a clean and efficient manner, package goods with nimble, agile, and elegant movements, and gain customer trust with a flexible and clever work attitude.
5. Research: Always learn and master product knowledge, research customer psychology, and reception and coping skills. By making more efforts to study customers' shopping psychology and sales service skills on a daily basis, and learning more about professional knowledge of products, not only can we improve our customer reception skills, but we will also achieve good results.
We start our business first and foremost to make money, but not just for the sake of money, let alone profit.
Profit is the reward for attentive service. The process of pursuing profit is to make customers willingly return their money to us without complaint or gratitude through a spring breeze and rain like dedication.
Don't rush for quick success and turn the service into plunder, extortion, and deception.
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No.18 Xingyuan Road, Yuanzhuang Town,
Rudong County, Nantong City,
Jiangsu Province, China
